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Tech Trends Peer Group - An Introduction to AI & Customer Service

  • 13 Dec 2017
  • 8:00 AM - 9:30 AM
  • TechConnex Office - 1 Steelcase Rd. W. Markham, Ontario L3R 0T3
  • 10

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An Introduction to AI and how it applies to customer service:

Artificial Intelligence(AI) is the most talked about and disruptive technology to gain popularity in 2016 and continues to grow in hype. It has both the possibility to improve lives and cause a significant disruption to enterprises. In this session, we will go into AI 101, talk about some applications of AI and dive into how AI is being used in the area of marketing and customer support to augment and even replace human workers. With some of the world largest companies like Amazon, Google, Facebook, Apple and Microsoft leading the way, companies have to adapt, evolve or simply get out of the way. We expect very soon that major companies will be completely cut out of the marketplace as consumers adopt new methods of communications with the product and service providers.

Speaker: Giri Amarakone,  Co-founder and Chief Executive Officer, DeepPiXEL 

Facilitator: Marc Lijour, Co-founder at ColliderX

Speaker Bio:

Giri has set his sight on democratizing customer service with the founding of deepPiXEL. Giri is a seasoned tech start-up engineer, former Silicon Valley entrepreneur. Prior to founding deepPiXEL, Giri led high growth organizations at companies like Nvidia, MediaTek and Qualcomm(former ATI). Giri holds a BS in Electrical Engineering from the University of Waterloo, Canada and an MBA from University of Texas, Dallas. In his spare time, Giri coaches children soccer team and aspires to become a professional soccer player but is a realist.


                              




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